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Home > Mutual Fund Services
Mutual Fund Services

Mutual Funds Delivery Platform

At Karvy Computershare Pvt. Ltd., our mission is to reach the clients with quality financial solutions on par with international service standards. As market leaders in the Mutual Fund space, we have been catering to stakeholders with a wide range of technology-driven value-added financial services and products, built on trust and reliability. Under Mutual Fund Services, we render financial services to 21 AMCs and 40 million investors with more than 3071 mutual fund schemes. We strive to offer round the clock services to stakeholders with a wide gamut of delivery channels which include Service centers, BPO Centers, Exchanges, investor/distributor online services, SMS, E-mail and Snail mail. All these mutual fund services are offered via the following channels:

Front Office

  1. Pre-trade compliance
  2. Pre-trade decision making
  3. Trade order management
  4. Client Reporting
  5. Customer care

Middle Office

  1. Banking
  2. Trade capture and verification
  3. Distributor care
  4. VOC management
  5. Fulfillment services

Middle Office

  1. Trade execution
  2. Database maintenance and record archives
  3. Corporate actions
  4. Distributor commissions
  5. Funding and reconciliations
  6. BPO and web services

Key Services

KCPL offers end-to-end services to investors and distributors of mutual funds.It renders financial services to 33 AMCs globally and more than 40 million investors with over 3,000 mutual fund schemes. Company offers 24/7 services to stakeholders through a wide range of delivery channels, service centers, BPO centers, investor / distributor online services, SMS, email and snail mail. Following services are being offered as part of Mutual Fund Transfer Agent services:

Key Services Offered

  1. Commercial and Non-Commercial Transactions
  2. Capital Control
  3. Reconciliations
  4. Funding
  5. Direct Credit and other Interfaces
  6. SIPs and other Special Products
  7. Special Distributor tie-ups
  8. Distributor Servicing
  9. BPO and Web based Services
  10. Online Trading
  11. Debit Card Interface
  12. Electronic Data Interface with Fund Accounting, Distributors and AMCs
  13. Corporate Actions
  14. MIS and Decision support
  15. NFOs
  16. Front Office Branch Network
  17. Audit and Compliance

Investor Services

With increasing opportunities on the horizon due to globalization, it has been our constant effort to offer innovative and technology - driven financial solutions to Investors. Our mutual fund services are designed keeping in view the high standards and the requirements of our investors. With a large service network available at more than 400 locations, we offer unparalleled mutual fund investor services custom-made for our stakeholders. As the market leader and leading transfer agent in India, we utilize various resources to deliver Basic, IT Enabled, High-end and Integrated Services which help in providing timely support to our investors.

Core Services:

Our branches are well equipped to serve investor on our core services such as Subscriptions, Redemptions, Dividends and Non Financial Transactions.

IT Enabled Services:

With the click of a button, investor can access a vast array of online services. Each investor is given a unique ID and Password to access their accounts. Through this facility, they can carry out Online Transactions, Process Applications, Raise Queries, etc.

Value Added Services:

We offer many Value Added Services like – Special Products – SIP / SWP / STP / GSIP, Portfolio Management Services, Asset Allocation, Analytics, Triggers and Alerts and information on New Products and their features.

Integrated Services:

The Integrated Services offered include Direct Credits with Banks, Multiple Channel Support, Single Window Services, OLTP with Distributors and Forward & Backward Integration.

Investor Services Login

Distributor Services

Distributors play a vital role in achieving business goals in the Mutual Funds industry. The decision making process is simplified by the distributors which greatly assists investors in choosing schemes that work best for them. To support distributors in meeting their customer service requirements, we at Karvy Computershare host a dedicated log-in page for the distributors on our website. In its capacity, the site aims at providing all the pre and post sale services to distributors which are essential to meet the investor's requirements. We strive to offer the best of mutual fund investment solutions and services through our software developed and maintained in-house. This software provides access to customized to generate specific reports as per your requirements. Broadly our services cover:

Reports:

Provides an access to MIS reports on a daily, weekly and monthly basis to help keep track of all mutual fund transactions. These reports make it easy for the investor and distributor to keep a track of all their transactions. The various kinds of reports include Procurement reports, Brokerage reports, special products reports & General reports.

Online transaction (channel partner) support:

Besides providing technologically advanced features Karvy Computershare offers support to all channel partner distributors to place online investment transactions and track the confirmation feeds.

FinNet:

FinNet is a high-end, cost-effective tool for financial planners and distributors to directly connect to Karvy Computershare transfer agency platform for registering mutual fund financial and non-financial transactions. This tool is a multi-manager funds service and empowers distributors to transact up to the cut-off time from their offices without any geographic limitation.

Help Desk:

Through a customized help-desk, we at Karvy Computershare provide assistance through our toll-free number and dedicated personnel.

Partner Loyalty Program:

The website hosts the Partner Loyalty Program which recognizes and rewards distributors for their work and commitment. Points are calculated based on AUM of the distributors. The distributors are eligible to redeem these points at specified intervals. Dispatch details are also updated on the distributors’ page.

Private Wealth Management Support:

Karvy Computershare also acts as a back office service provider for Wealth Managers for various financial services including Clients Investment Consolidation across products, providing Monthly Investment Statements to Clients and other related activities. It is the first of its kind where the requirement is to design, develop and execute the end-to-end module starting from creating web based applications and till providing access to all stake holders including investors.

Distributor Services Login

Asset Management Company (AMC) Services

We believe technology and experience go hand-in-hand and we strive to bring innovative mutual fund investment solutions to our investors every day. We provide a range of technology driven initiatives to empower AMCs grow business and cut costs. To cater to the vast investor base that AMCs service, it has been our constant endeavor to scale up and meet the industry demands through our high standards of service. To enhance our investor's mutual fund investment experience, our Karvy Computershare website has been designed with an easy-to-use interface to assist AMCs in accessing data that is readily available in standard formats that can be customized and ready to download.

Asset Management Companies exclusive service:

Each AMC has a Client Relationship Manager, who acts as a Single Point of Contact (SPOC). The AMCs are well equipped with centralized processing zones for key areas to simple the process. To ensure clarity and transparency, regular client meetings are held with the AMCs.

Risk Management and Compliance:

Karvy Computershare complies with all the standards set by regulators. The Risk Management team has a comprehensive ISSP and BCP plan, a dedicated Risk Management committee and comprehensive and concurrent audits are conducted regularly.

Application Support System:

Our web application - KBOLT, a front end application, through which transactions are processed from the branches has been developed keeping in view the time and cost reduction benefits. Each employee has an ID on KBOLT. The other support functions are Report Builder, Website Services, Contact Center Services, CReAM, ESTORM and FinNet.

MIS and Decision Support:

Karvy Computershare has a strong MIS in place, through which reports are generated at specified intervals. There are a suite of over 500 mature reports, a dynamic report generation mechanism and client intranets.

Electronic Interfaces:

Through the Electronic Interface, Electronic Interchange of data is made easy. EDI with fund accountants, EDI with multiple banks, EDI with distributors and Remote processing interfaces are done through this.

Fund and Cash Reports:

Capital Controls Report, Online Inflow and Outflow cash movement reports and detailed reconciliations for pay-ins and payouts are generated at any given point in time.

Value Added Services for AMCs:

  1. Real time Inflow/outflow reporting high value SMSs
  2. Customized solution to channel partner including STP, multiple ARN for some brokers, etc.
  3. FundsWatch and auto schedulers for AMCs' front office application
  4. Image based interface for SIP registration / cancellation with key banks
  5. No additional enhancement charges
  6. Data replication with Asset Management Companies.
  7. Total channel partners 220
  8. Tight NFO management, including NIGO
  9. Special services for Public Sector Banks:
  10. Branch-wise cheques
  11. Capture of MO code
  12. Consolidation inflow / outflow / net brokerage / transactions / investor count
  13. MIS circle-wise and branch-wise

Alternative Investment Fund (AIF) Services

As fund managers, attracting capital and living up to your investors’ expectations can be quite a tedious task. Not to mention the enormous pressure of meeting regulatory requirements and building a strong and compliant business structure. Karvy Computershare, over a period of 10 years, has emerged as the right partner for providing solutions for alternative investment managers. Through its superior technology platform, Karvy Computershare takes care of your complete transfer agency operations and fund administration meeting all regulatory changes, so that you can concentrate on developing a better business model.

Fund managers get so engaged with mutual fund investment-related issues, that they hardly find time to dedicate towards operations, fund structure and service aspects. With a partner like Karvy Computershare, fund/investment managers can now completely concentrate on their core expertise i.e. product development, investment strategy and funds mobilization.

Branch Locator

Investor Service Centers (ISCs), commonly known as 'Branches', are the points of contact for all mutual fund transactions. With a reach of more than 400 branches, Karvy Computershare constantly strives to offer top-notch 'over the counter' services to investors. All ISCs are equipped with state of the art infrastructure to allow easy access to information, products and services. Operations and customer interaction are facilitated by highly skilled and dedicated manpower to deliver quality service, customer satisfaction and maintain standards across branches.


Please select a city to locate a Karvy Computershare Investor Service Center closest to you:

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Jammu Shimla Dehradun Siliguri Chandigarh Amritsar Jalandhar Ludhiana Patiala Ambala Panipat Rohtak New Delhi Faridabad Gurgaon Meerut Ghaziabad Moradabad Bareilly Lucknow Agra Kanpur Allahabad Gorakhpur Varanashi Jhansi Muzaffarpur Patna Bhagalpur Asansol Kolkata Durgapur Burdwan Guwahati Jorhat Silchar Shillong Dhanbad Bokaro Ranchi Rourkela Jamshedpur Indore Bhopal Raipur Bhilai Balasore Hissar Jaipur Ajmer Jodhpur Kota Gwalior Ahmedabad Baroda Anand Bhavnagar Rajkot Jamnagar Bharuch Surat Vapi Valsad Navsari Mumbai Pune Nagpur Nasik Jalgaon Aurangabad Kolhapur Cuttack Bhubaneshwar Berhampur Hyderabad Visakhapatnam Rajahmundry Vijayawada Guntur Panjim Margao Bangalore Belgaum Dharwad Hubli Shimoga Mangalore Mysore Calicut Trichur Cochin Kottayam Trivandrum Chennai Pondicherry Salem Erode Tirupur Trichy Coimbatore Karur Karaikudi Tirunelveli Madurai Udaipur Aligarh Saharanpur Gandhidham Mehsana Mathura Malda Kharagpur Ankleshwar Nadiad Haldwani Begusarai Sambalpur Gaya Jalpaiguri Vellore
Karvy Computershare Investor Service Centers render the following
services :
  • Transaction processing
  • Purchase
  • Redemption
  • SIP subscription
  • Switch
  • Redemptions
  • NAV Services
  • IPO Services
  • Statement of Accounts
  • Non-Financial Transactions
  • Change of Address
  • Nominee registration
  • Scrutinizing applications for completeness and quality
  • Time and date stamping applications
  • Affixing Bar code Stickers
  • Uploading applications on the front office reporting tool called K-BOLT (Karvy Branch Online Transaction Reporting tool)
  • Generating deposit slips
  • Dispatching applications to the Head Office for further processing

Fundopaedia

Aadhaar KYC Process

Karvy Computershare is pleased to announce first to roll-out simple, hassle-free and paperless Aadhaar based KYC process for one of the AMCs serviced. We are soon taking this live for all our clients.

The process is in lines with Securities Exchange Board of India (SEBI) mandate dated October 8, 2013 stating that new mutual fund investors can now make online investment by furnishing their Aadhaar card details.

Under this process, new investors to Mutual Fund industry, having an Aadhaar card and PAN can complete the KYC process using our Aadhaar based KYC process, make purchases, without submitting KYC forms and doing in-person verification (IPV). Investors can open a folio and start transacting in direct and regular plans.


Who can avail this facility?
Facility is available to all individual investors who are having PAN but are not KYC compliant as per latest KYC norms; provided the investor has a valid Aadhaar card number. Guardians on behalf of minors can also invest through this procedure. The Same process will be applicable to all Joint holders too, if they are not KYC compliant.


Is there a limit for purchase transactions?
Investment under this route cannot exceed Rs.50,000/- per financial year per Mutual Fund.


List of AMCs participating: -

  1. Quantum Mutual Fund. Click here.

SEBI Notification: Pertaining to the IPO irregularities order of 2007, restraining Karvy Computershare's role as a Registrar to various corporate IPO’s, SEBI has, on 3rd Feb 2014, disposed of the proceedings on this matter pertaining to KCPL, without passing any further directions. SEBI clarified that no fresh penalty will be imposed and the company can continue business as usual. Hence, the matter has now come to a finality without any further implication or impact on our business and the company continues to undertake regular business in an unfettered manner.